Privacy policy
Last updated: 26 August 2026
Meissa Print respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Anne Struck trading as Meissa Print collects, uses, stores and shares personal information when you visit our website, create an account, place an order, contact us or otherwise interact with our online shop.
1. Who We Are
Meissa Print
Anne Struck
Unit G 14
The APL Centre
Stevenston Industrial Estate
Stevenston
KA20 3LR
United Kingdom
Email: contact@meissaprint.co.uk
For the purposes of UK data protection law, Meissa Print is the data controller for the personal information we collect through our website and in connection with our business.
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
Information you provide to us
This may include:
- your name;
- billing and delivery address;
- email address;
- telephone number;
- account login details;
- order and purchase information;
- payment and transaction information;
- information you provide when contacting us;
- information provided when submitting reviews or other feedback; and
- any other information you voluntarily provide to us.
We do not normally have access to your full payment card details. Payments are processed by third-party payment providers through our online checkout.
Information collected automatically
When you visit our website, certain information may be collected automatically, including:
- IP address;
- browser and device information;
- operating system;
- pages viewed and products viewed;
- referring website;
- approximate location derived from your IP address;
- date and time of visits; and
- information about how you use and interact with our website.
We may collect this information using cookies and similar technologies. Please see the Cookies section below.
3. How We Use Your Information
We may use your personal information to:
- process and fulfil your orders;
- take and process payments;
- arrange delivery;
- manage your customer account;
- communicate with you about your orders;
- respond to enquiries and customer service requests;
- process returns, refunds and complaints;
- provide customer support;
- improve our website, products and services;
- understand how customers use our website;
- detect and prevent fraud, abuse and security issues;
- comply with legal and regulatory obligations; and
- send marketing communications where you have given the appropriate consent or where otherwise permitted by law.
We will only use your personal information where we have a lawful basis for doing so.
4. Legal Bases for Processing
Depending on the circumstances, we rely on one or more of the following legal bases under UK data protection law:
Contract
We need certain information to process and fulfil your order and provide the products or services you have requested.
Legal obligation
We may need to process information to comply with legal, accounting, tax or other regulatory requirements.
Legitimate interests
We may process information where it is necessary for our legitimate business interests, such as improving our website, preventing fraud, maintaining security and managing our business, provided that these interests do not override your rights and freedoms.
Consent
Where required, we will ask for your consent before processing your information, for example for certain marketing communications or non-essential cookies.
You can withdraw consent at any time where processing is based on consent.
5. Shopify
Our online store is powered by Shopify.
Shopify provides the e-commerce platform that allows us to sell our products, process orders, manage customer accounts and provide various features of our online shop.
Shopify may process personal information on our behalf as part of providing these services. This may include information such as your name, contact details, order information, delivery information, browsing activity and other information necessary to provide Shopify's services.
Shopify may also use service providers and process information internationally in accordance with its own privacy terms and applicable data protection requirements.
6. AI-Assisted Chat and Shopify Inbox
Our online store may use Shopify Inbox and Shopify's AI-assisted chat functionality to help answer customer enquiries.
When you use the chat service, Shopify processes information provided through the chat, including chat communications and relevant customer or order information, in order to generate responses and provide the chat service.
Shopify may also process customer data, including chat communications, to improve the quality and performance of its Inbox agent over time, subject to Shopify's applicable policies and terms.
Please do not provide sensitive personal information through the chat service unless it is necessary for your enquiry.
The AI-assisted chat is intended to provide helpful information, but responses may not always be completely accurate. Where appropriate, you can contact us directly for assistance.
7. Payments
Payments made through our website may be processed by third-party payment providers, including Shopify Payments and PayPal.
Payment providers may collect and process information necessary to complete your transaction, prevent fraud and comply with legal requirements.
Your payment information may be processed in accordance with the relevant provider's own privacy policy and terms.
We do not store your full payment card details on our own systems.
8. Delivery and Other Service Providers
We may share relevant personal information with third parties where necessary to fulfil your order or operate our business.
These may include:
- postal and delivery companies;
- payment providers;
- Shopify and Shopify service providers;
- website and hosting providers;
- IT and technical service providers;
- accounting and bookkeeping providers;
- fraud prevention and security providers; and
- professional advisers where necessary.
We only provide third parties with information that is reasonably necessary for them to perform their services.
9. Marketing
Where you have opted in to receive marketing communications, we may use your email address to send information about products, offers, events and other Meissa Print news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.
We will not send marketing communications where your consent is required and has not been provided.
10. Cookies and Similar Technologies
Our website uses cookies and similar technologies.
Cookies may be used to:
- make the website function correctly;
- remember your preferences;
- keep products in your shopping basket;
- process orders;
- understand how visitors use our website;
- improve website performance; and
- support advertising and marketing activities where applicable.
Some cookies are essential for the operation of the website, while others are optional.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can manage cookies through your browser settings and, where available, through our website's cookie settings.
11. Google Analytics
We use Google Analytics to help us understand how visitors use our website and to improve its performance, content and user experience.
Google Analytics may collect information such as:
- pages visited;
- how long you spend on the website;
- how you arrived at our website;
- interactions with the website;
- device and browser information;
- approximate location; and
- other technical and usage information.
Google Analytics uses cookies and similar technologies to collect this information.
Where required by law, we will ask for your consent before using Google Analytics. You can withdraw or change your cookie consent at any time through our cookie settings.
Google may process information collected through Google Analytics on our behalf and may process data outside the United Kingdom. Appropriate safeguards will be used where required by applicable data protection law.
For more information about how Google processes information, please refer to Google's privacy policy.
12. Advertising and Analytics
We may use analytics, advertising and marketing technologies provided by third parties to understand how visitors use our website and to help us advertise our products.
These services may collect information about your browsing activity, device and interactions with our website.
Where required, we will obtain your consent before using non-essential advertising or tracking technologies.
Third-party providers may process information in accordance with their own privacy policies.
13. Social Media
If you interact with us through social media platforms, those platforms may collect and process information about you according to their own privacy policies.
We may receive information that you choose to provide to us through social media, such as comments, messages or other interactions.
14. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders, provide customer service, meet legal and accounting obligations, resolve disputes and enforce our agreements.
Different types of information may be retained for different periods depending on the applicable legal and business requirements.
When information is no longer required, we will securely delete it or anonymise it where appropriate.
15. International Transfers
Some of our service providers, including Shopify and other third-party providers, may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.
16. Your Data Protection Rights
Under UK data protection law, you may have the right to:
- request access to the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- request deletion of your personal information in certain circumstances;
- ask us to restrict processing in certain circumstances;
- object to certain types of processing;
- request the transfer of certain information to you or another organisation; and
- withdraw consent where processing is based on consent.
These rights are subject to certain legal exceptions and limitations.
To exercise your rights, please contact us at:
We may need to verify your identity before responding to a request.
17. Complaints
If you have concerns about how we handle your personal information, please contact us first:
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
18. Children's Privacy
Our website is not intended to knowingly collect personal information from children.
If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can investigate and take appropriate action.
19. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will always be published on this page, together with the date it was last updated.
21. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Meissa Print
Anne Struck
Unit G 14
The APL Centre
Stevenston Industrial Estate
Stevenston
KA20 3LR
United Kingdom
Email: contact@meissaprint.co.uk