At Meissa Print, we take care to pack every order securely and make every effort to ensure that your goods arrive safely and in perfect condition.

Shipping

UK Delivery

• Free UK delivery on orders of £50 or more.
• Standard UK delivery: £4.50.
• Standard delivery usually takes 2–5 working days.

Orders are normally dispatched within 48 hours, excluding Sundays and public holidays, unless otherwise stated on the product page.

Custom-made, personalised and made-to-order products may have different dispatch and delivery times. Please check the individual product listing for details.

International Delivery

We ship internationally using Royal Mail International Tracked & Signed.

International shipping costs vary depending on your destination and will be calculated automatically at checkout.

Delivery times vary by destination. Estimated delivery times will be shown at checkout where available.

Please note: We are currently unable to ship to countries within the European Union.

Any customs duties, import taxes or other charges imposed by the destination country are the responsibility of the customer.

Returns & Refunds

We offer a 30-day returns policy.

If you are not satisfied with an item, you may return it within 30 days of the purchase date for a refund of the item value or an exchange for another item of the same value.

The cost of returning an item is the responsibility of the customer, unless the item received is faulty, damaged or incorrect.

Returned items must be in their original condition and suitable for resale.

This policy does not affect your statutory rights.

Exclusions

Unless faulty or not as described, certain products may not be eligible for return, including personalised, customised or made-to-order items. Please check the individual product listing where applicable.

Your Right to Cancel

If you wish to cancel your order before it has been dispatched, please contact us as soon as possible. If your order has not yet shipped, we will issue a refund.

If your order has already been dispatched or you have received it, you must return the goods in their original condition at your own expense, unless the goods are faulty, damaged or were sent to you incorrectly.

Once we have received the returned goods, we will process your refund as soon as possible.

How to Return an Item

Please send your return to:

Meissa Print
Anne Struck
Unit G 14
The APL Centre
Stevenston Industrial Estate
Stevenston
KA20 3LR
United Kingdom

Please include your name and order number inside the package, or enclose a copy of your order/invoice so that we can identify your return.

Refunds will be processed once the returned goods have been received and checked.

If you are returning a faulty, damaged or incorrect item, please contact us before sending it back so that we can advise you on the return process.